~ Training offered for c.e. credits ~

topics of training: Claims ~ litigation ~ s.i.u. ~ legal updates

As an instructor, Melissa is often described as: knowledgeable on topic(s), enthusiastic, fun, pragmatic, engaging, clear with explanations

Complex Coverage Analysis - Implications

Case study and discussion of various options, exposures and dispositions

Claims Handling A-Z: Denial to Trial

Case Study: Hypothetical claim with fraud indicators, EUOs, legal issues, depositions of adjuster and other actions undertaken for trial preparation; mock trial put on the second part of the course (sometimes instructed in conjunction with a fire engineer or DIF Detective

Strategic plans for SIU/Fraud claims with legal update

Approaching a major case, complex SIU investigation; evaluating exposures, options and obtaining best outcome

Strategic plans for SIU/Fraud claims

Approaching a major case, complex SIU investigation; evaluating exposures, options and obtaining best outcome

sarbanes - oxley amendment - fraud & fallout

Congressional response to Enron & how it applies to insurer

Office of foreign asset control (ofac) ~ compliance ~ insurer's duties

Congressional response to Enron & how it applies to insurer

ethics & responsibilities of adjusters to report suspicious claims ~ siu re

Discussion of suspicious loss indicators, what an adjuster should look for on various "fraud trend" type claims; SIU responsibilities once the claim is referred with a final instruction on "Preparing the DIF Referral"

catastrophe claims - brace for impact

Review of the trends with Hurricane claims (old & new), policy conditions, suspicious loss indicators, handling the EUO with proper documents requested from insured

retail businesses be alert ~ slip and fraud schemes - detect/recognize, inv

Directed to self-insureds or claim(s) administrators for retailers: discussion of trends with the "slip and fall artist", how to detect, investigate and litigate these types of claims

Providing deposition testimony ~ you'll be fine (probably)

Course focus on depositions of adjusters, SIU Investigators, etc. Talk about the strategic advantage that can be gained by providing testimony, the rules regarding objections and responding to duces tecum, file review and suggested preparation; mock deposition taken

adjuster code of conduct ~ compliance with fla. admin. rule 69B

Course focus on the Fla. Admin Code and the adjuster's required conduct and prohibited activities

Need CE's? ~ Need to be trained? ~ Call or email the ZLG for further information and scheduling